Musical instruments larger than 30 × 117 × 38 cm can be transported in the cabin when a separate ticket is purchased. To ensure the instrument can be safely transported in the cabin, it must meet the following requirements:

1. Adhere to a maximum weight of 75 kg (instrument and case combined).
2. Not exceed a seat width of 43 cm.
3. Be housed in a case with a handle through which the seatbelt can be threaded to securely fasten the instrument to the seat.
4. Not protrude more than 30 cm above the top of the seatback. The seat height is approximately 68 cm from the cushion and 114 cm from the floor.
5. Occupy a window seat.
6. Not be in restricted seating rows (emergency exits).

To book a seat for your instrument, add a passenger to your booking and use the name “Mr. Musical Instrument.” If you have already booked flights and wish to add a musical instrument, please contact our customer service team.

Please note that no additional hand baggage is allowed for seats reserved for musical instruments.

Instruments as Hand Baggage:

Small musical instruments that fit within the permissible dimensions for hand baggage can be easily brought on board. There are no specific rules for hand baggage as long as the dimensions and weight comply with regulations.

Cargo Hold Option:

Alternatively, instead of carrying the instrument as hand baggage, there is the option to check the musical instrument as paid checked baggage, especially if the above-mentioned requirements for safe cabin transport cannot be met. Ensure that the instruments are securely and protectively packed to avoid possible damage during transport.

For additional protection of the musical instrument, we recommend obtaining a specialized travel insurance before your journey.

• General rules:

  • You have the option of adding sports equipment to your booking for a fee per passenger.
  • The number of small pieces of sports equipment per booking is unlimited, as long as only one piece of sports equipment is carried per person.

• Limitation of large sports equipment:

  • To ensure sufficient space for the baggage of all passengers, we limit the amount of large sports equipment carried in the hold.
  • A maximum of six large items of sports equipment can be added per online booking. This limit remains constant, regardless of the number of customers in your booking: until then, a maximum of one piece of sports equipment is allowed for each person. If you require additional sports equipment, please contact our customer service team to check availability.

• Two approved sizes:

  • Small (max. 20 kg): golf clubs, skis and ski boots, canoes and kayaks, snowboards, surfboards, diving equipment, possibly riding equipment.
  • Large (max. 32 kg): Bicycles (no electric), hang gliders, paragliders, high jump poles up to 450 cm, sporting weapons.

• Specific requirements:

  • Please note the detailed requirements for bicycles and sporting guns to ensure smooth transportation.

If you wish to transport your bicycle with Berways, please observe the following guidelines to ensure a safe journey in the cargo hold:

• Packaging instructions:

  • Your bicycle must be packed in a special bicycle case or bicycle bag.
  • Only one bicycle is permitted per suitcase or bag.
  • The handlebars must be flush with the frame.
  • The pedals must be removed or flush with the frame.
  • No other items (e.g. clothing) may be carried in the bicycle case or bicycle bag.

• Recommendations for additional protection:

  • We strongly recommend that you deflate the tires.
  • If possible, pack your bike in a sturdy case to ensure additional protection during transit.

• Electric bicycles:

  • Electric bicycles cannot be transported on our flights

The following provisions apply to travelers who wish to transport sporting weapons or firearms suitable for competition with BERWAYS:

• Authorization:

  • Travelers must be at least 18 years old or accompanied by a person who is at least 18 years old.

• Permitted types of weapons:

  • Sporting shotguns with barrels of maximum 60 cm
  • Sporting rifles of all calibers (including air rifles), but no semi-automatic weapons with a caliber larger than .22
  • Single-shot sporting rifles with a maximum caliber of .22
  • Any rifles and handguns with a maximum caliber of .22

• Packaging and transportation:

  • All weapons must be unloaded and transported in a suitable weapon bag.
  • A maximum of 5 kg of ammunition is permitted per passenger, securely packed ideally in the manufacturer’s original packaging.
  • Ammunition with explosive or flammable projectiles is prohibited.

• Before the trip:

  • Please contact our customer service team before your trip to notify us if you are carrying sporting weapons.
  • Make sure that you have the following documents with you:
    • Documents and licenses
    • Export/import licenses
    • Permits from local and national authorities

• Check-in:

  • Arrive at the baggage drop-off counter at least 90 minutes before the scheduled departure time to have all necessary checks carried out. If you arrive late, it may not be possible to take your weapons with you.

Items that are not permitted in hand baggage and/or checked baggage:

• Weapons and sharp objects: Firearms, ammunition, knives, scissors or other sharp objects.

• Explosive or flammable substances: Any kind of explosive or flammable substances.

• Liquids over 100 ml: Liquids over 100 ml are not permitted in hand baggage. Must be transported in checked baggage.

• Electronic devices with batteries or rechargeable batteries: Electronic devices with rechargeable batteries or rechargeable batteries must be transported in hand baggage.

• Sports equipment: Large sports equipment or equipment with sharp edges.

• Valuables: Valuable items such as jewelry, documents and money should not be stored in checked baggage.

• Medication: Necessary medication should be kept in your hand luggage so that it is accessible during the flight.

• Electronic accessories: Valuable electronic accessories such as power banks and chargers should be kept in your hand baggage.

• Perishable foods: Foods that are easily perishable should be avoided.

Damaged baggage

We sincerely apologize that your luggage has been damaged. If the damage occurred during transport by us, we will do everything in our power to repair or replace it as quickly as possible.

Please fill out a Property Irregularity Report (PIR) at our baggage handling counter in the airport’s arrival hall. If no counter is available, alternatively use a baggage service machine or report the damage via a poster with a QR code. Photograph the damage immediately before leaving the airport and report it within 7 days of your flight arrival.

Delayed Luggage

If your luggage is not found after landing, please contact our luggage service team in the arrival hall. Report the damage within 24 hours of arrival online if your luggage is not found.

The reasons for delayed luggage can include technical issues with the luggage system, human errors, or technical issues with the aircraft.

What Happens Next:

Within 5 days of your arrival: More than 90% of delayed luggage is found within the first five days. If we find your luggage, we will inform you and organize its return.

6 to 45 days after your arrival: If we do not find your luggage within five days, we will continue searching and update you on the status. You can check the status online or speak with our team via live chat.

For trips to Egypt or Morocco, luggage must be personally picked up at the airport.

Lost Luggage after 45 days: If your luggage is still not found after 45 days, you can request compensation. We will keep the details on record and notify you if your luggage is found later.

Essential Items and Lost Items

In the event that we cannot return your luggage within 24 hours, we will reimburse up to €25 per person per day for up to three days for necessary expenses. Apply for the refund online and keep all receipts.

Have you lost something? Contact our luggage service team at the airport or the airport’s lost and found office. Items not picked up within 24 hours will be transferred to the airport’s lost and found office.